PRIVACY POLICY

Last updated: 17 August 2026

PART 1 – ABOUT THIS POLICY

1.1 Purpose

Jessica Kate Libby is committed to protecting the privacy of personal information we collect and hold about individuals.

Jessica Kate Libby complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers handle personal information (including health information), and relevant professional codes of ethics and conduct applicable to speech pathology and audiology.

This Privacy Policy explains how Jessica Kate Libby manages the personal information we collect, use and disclose.

Jessica Kate Libby is a private speech pathology and audiology practice operated by Jessica Kate Libby as a sole trader.

PART 2 – HOW JESSICA KATE LIBBY HANDLES YOUR PERSONAL INFORMATION

2.1 Jessica Kate Libby's legal obligations

In order to provide you with the health care services that you have requested, Jessica Kate Libby will need to collect and use your personal information.

If you provide incomplete or inaccurate information to us, or withhold relevant personal or health information from us, we may not be able to provide you with the services you are seeking or may not be able to provide those services safely and effectively.

2.2 What information does Jessica Kate Libby collect?

We will only collect information that is reasonably necessary for the particular function or activity we are carrying out.

We collect information from you that is necessary to provide speech pathology and/or audiology services and to manage our relationship with you.

Depending on the services you access, the information we collect may include:

• your name and contact details;

• your child's name and contact details, where relevant;

• date of birth and other identifying information;

• address;

• Medicare, private health fund or other funding details, where relevant;

• information about your health, hearing, communication, speech, language, feeding, development and medical history;

• relevant family and developmental history;

• information provided by other health professionals, educators or support providers involved in your care;

• assessment results, clinical observations, reports and treatment information;

• information relating to appointments, billing and payments;

• correspondence between you and Jessica Kate Libby; and

• other information reasonably necessary to provide safe and appropriate health care.

Where appropriate and with your consent, we may also collect photographs, video recordings or audio recordings for assessment, therapy, clinical documentation or other purposes.

2.3 How does Jessica Kate Libby collect health information?

We will usually collect your personal and health information directly from you, your parent or carer, or your authorised representative.

Sometimes, we may need to collect information about you from a third party, such as:

• a parent, carer or relative;

• your general practitioner or medical specialist;

• another health service provider;

• a hospital or other health service;

• a childcare or educational provider;

• an NDIS provider or other service provider; or

• another person or organisation involved in your care.

Where information is collected from a third party, we will do so in accordance with applicable privacy laws and, where required, with your consent.

2.4 How does Jessica Kate Libby use your information?

Jessica Kate Libby uses your personal information for the purpose for which you have provided it.

We will use your information to:

• provide speech pathology and/or audiology services to you or your child;

• assess, diagnose, treat and monitor your or your child's health and development;

• plan and review therapy and other clinical services;

• communicate with you about your care;

• manage appointments and follow-up care;

• manage our relationship with you;

• prepare clinical documentation and reports;

• process payments, invoices and accounts;

• meet our professional, legal and regulatory obligations; and

• otherwise use your information for purposes permitted under the Privacy Act 1988.

Who might we disclose your information to?

Your personal information will generally only be accessed and used by Jessica Kate Libby in providing your care.

Where appropriate and with your consent, information may be disclosed to other people or organisations involved in your or your child's care.

(a) Other health professionals involved in your treatment

We may disclose relevant information to other health professionals involved in your or your child's care, such as general practitioners, paediatricians, psychologists, occupational therapists, physiotherapists, audiologists, speech pathologists or other treating professionals.

Information will only be shared where reasonably necessary for your care and in accordance with applicable privacy requirements.

(b) The referrer

Where appropriate, Jessica Kate Libby may provide a report, discharge summary or other relevant clinical information to the person or organisation who referred you or your child for services.

If you do not wish us to provide information to a referrer, please let us know. We will consider your request in accordance with applicable legal and professional obligations.

Please also let us know if the referrer's details have changed.

(c) Parents, guardians, relatives, close friends or legal representatives

Where appropriate, we may provide information about your or your child's care to a parent, guardian, close relative, close personal friend, legal representative or other responsible person.

For children, information will generally be provided to a parent or legal guardian who is authorised to receive it, subject to applicable privacy and consent requirements.

We will take reasonable steps to ensure that information is only disclosed to people who are appropriately authorised to receive it.

Other uses and disclosures

In order to provide a safe and appropriate health care service, we may also use or disclose your personal and health information where reasonably necessary for:

• quality assurance processes, professional supervision, accreditation, audits, risk management and claims management;

• professional education and training, where appropriate and in accordance with privacy requirements;

• invoicing, billing and account management;

• liaising with Medicare, your private health fund, the Department of Veterans' Affairs, NDIS or other funding bodies where required to process or verify services provided;

• complying with legal, professional or regulatory requirements;

• responding to requests from government agencies or law enforcement bodies where required or authorised by law; and

• sending standard reminders, such as appointment and follow-up reminders, by text message, email or other communication method using the contact details you have provided.

(f) Other uses with your consent

With your consent, we may use your information for other purposes, such as:

• sending you information about our services, workshops or other relevant resources;

• including you on a marketing or mailing list;

• using de-identified information for educational, quality improvement or research purposes; or

• other purposes that you have specifically agreed to.

We will not use your personal information for these additional purposes without your consent where consent is required by law.

We will take reasonable steps to ensure that any disclosure of personal information to third parties is undertaken in accordance with applicable privacy laws.

2.5 Access to and correction of your health information

You have a right to request access to the personal and health information that we hold about you, subject to exceptions permitted by law.

You can also request that we correct or amend your personal or health information if you believe that it is inaccurate, incomplete, out-of-date or misleading.

If we do not agree to change your health record or personal information in accordance with your request, we will provide you with reasons where required and, where appropriate, allow you to provide a statement of the requested correction to be associated with your record.

If you wish to obtain access to or request changes to your health information, please contact Jessica Kate Libby using the contact details below.

We may recover reasonable costs associated with providing access to information where permitted by law.

2.6 Data quality

Jessica Kate Libby will take reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up-to-date.

We may ask you to confirm or update your information from time to time.

Please let us know if any of your personal or contact information changes.

2.7 Data security

Jessica Kate Libby will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use reasonable administrative, technical and physical safeguards to protect personal information, having regard to the nature and sensitivity of the information we hold.

These safeguards may include access controls, password protection, secure electronic systems, secure storage and appropriate procedures for managing access to information.

We will destroy or permanently de-identify personal information that is in our possession or control and is no longer required for the purpose for which it was collected, unless we are required by Australian law or another legal or professional obligation to retain the information.

2.8 What to do if you have a complaint about privacy issues

If:

(a) you have questions or comments about this Privacy Policy;

(b) you believe that Jessica Kate Libby has not appropriately handled your personal information;

(c) you wish to request access to or correction of your personal information; or

(d) you have a complaint about our information-handling practices,

please contact Jessica Kate Libby using the details below.

We will acknowledge and investigate your complaint and provide a response within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

2.9 How to contact us about privacy issues

By email: slp@jessicalibby.com.au

By telephone: 0432 608 358

PART 3 – HOW JESSICA KATE LIBBY HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

This section of our Privacy Policy explains how we handle personal information collected from our website:

www.jessicalibby.com.au

This Privacy Policy applies to your use of our website and the facilities available through the website.

3.1 Collection

When you use our website, we do not attempt to identify you as an individual user and will not intentionally collect personal information about you unless you specifically provide it to us or it is collected automatically through website technologies.

We may collect personal information if you choose to provide it to us through an online form, email or other website facility, for example if you:

• submit a general enquiry through our contact page;

• request information about our services;

• make a booking or submit an enquiry about an appointment;

• register to receive newsletters or other communications; or

• send a written complaint or enquiry relating to privacy.

When you use our website, our website hosting provider, Internet Service Provider (ISP) or other website service providers may automatically collect and log certain information about your visit for security, technical and statistical purposes.

This information may include:

• your device or computer's IP address;

• your domain name;

• the date and time of your visit;

• the pages and documents you access;

• the browser and device you are using; and

• other technical information relating to your visit.

We may use statistical information collected through our website to understand how visitors use the website, improve its content and functionality, and monitor website performance.

3.2 Cookies

A "cookie" is a small data file that allows a website or server to recognise and interact with your browser or device.

Our website may use cookies or similar technologies for purposes such as website functionality, security, analytics and understanding how visitors use our website.

Some cookies may be temporary and expire when you close your browser, while others may remain on your device for a longer period.

Personal information such as your name or email address will not be collected through cookies unless you otherwise provide that information to us or a third-party service operating on our website collects it in accordance with its own privacy policy.

You may be able to configure your browser to accept or reject cookies and to notify you when a cookie is being used. Please refer to your browser's instructions or help settings for information about managing cookies.

Please note that disabling cookies may affect the functionality of our website or other websites.

3.3 Links to third-party websites

We may provide links to third-party websites, including websites operated by other organisations or service providers.

We are not responsible for the content, security or privacy practices of third-party websites linked from our website.

We encourage you to review the privacy policies of any third-party websites you visit.

3.4 Use and disclosure

We will use any personal information collected via our website in accordance with this Privacy Policy and applicable privacy laws.

Where our website uses third-party services or platforms to provide particular functions, those providers may collect or process information in accordance with their own privacy policies and terms.

We take reasonable steps to ensure that third-party services used by our website are appropriate for the functions for which they are engaged and that personal information is handled in accordance with applicable privacy requirements.

Last updated: 17 August 2026